Refund policy

RETURN & REFUND POLICY – SOFTGLAMNAILS

At SoftGlamNails, we want you to be happy with your purchase. If you experience an issue with your order, please contact us and we will be happy to assist you.

1. RETURNS

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it. The item must also be returned in its original packaging.

To request a return, please contact us with your order number and the reason for your return. Returns sent without prior approval may not be accepted.

2. NON-RETURNABLE ITEMS

For hygiene and safety reasons, opened, used, worn, applied, or tested nail products cannot be returned.

The following items are also non-returnable:
• Clearance or final-sale items
• Gift cards
• Customized or personalized products
• Products that have been opened, used, or altered after delivery

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging.

After reviewing the issue, we may provide a replacement or refund when applicable.

4. REFUNDS

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

5. RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is required because of an error on our part.

We recommend using a trackable shipping service when returning an item. SoftGlamNails is not responsible for returned packages that are lost in transit.

6. ORDER CANCELLATIONS

If you need to cancel or change your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has been processed or shipped, it cannot be canceled and our standard return policy will apply.

7. CONTACT US

If you have any questions regarding returns or refunds, please contact us:

SoftGlamNails
Website: https://softglamnails.com
Email: softglamnails6886@gmail.com